Terms & Conditions

Last updated: 19 October 2026

1. Who we are

Street Fox Food Tours is run by Zofia Konieczna Street Fox Food Tours, Poland, NIP 7822281891. You can reach us at hello@streetfoxfoodtours.com or +48 515 250 562.

In these terms, “we” and “us” mean this business. “You” means the person making the booking and everyone included in it.

2. What these terms cover

These terms apply to booking and taking part in our food tours in Poznań, both public and private. By making a booking, you accept them. Please make sure everyone in your booking knows them too.

3. Booking and payment

• You can book through the online booking system on our website. Private tours can also be arranged by email.
• You pay the full price when you book. Payments are handled securely by our booking system and payment provider.
• Your booking is confirmed, and our agreement with you starts, when you receive our booking confirmation by email.
• Prices are final prices per person in euros and include all food and drinks on the tour. Current prices, including children’s prices and any special offers, are shown on our website and booking page. The price shown when you book is the price you pay.
• If you need an invoice, let us know when you book or by email.

4. Children

• Children aged 5–12 pay the children’s price. Children under 5 join for free.
• Guests under 18 must be accompanied by a parent or guardian, who is responsible for them throughout the tour.

5. Alcohol

Some stops include a local alcoholic drink. Alcohol is only served to guests aged 18 or over, and we may ask for ID. An alcohol-free alternative is always available. We may decline to serve alcohol to anyone who appears to have had too much to drink.

6. Food, allergies and dietary needs

• Please tell us about any allergies, intolerances or dietary needs when you book.
• Vegetarians are welcome: we have an alternative at every stop.
• The tour is not really suited to vegan or gluten-free diets. We will do our best, but we cannot promise an alternative at every stop. Please contact us before booking.
• The food is prepared by independent local vendors. We pass on your needs, but we cannot guarantee that dishes are free from traces of allergens. If you have a severe allergy, please contact us before booking and bring any medication you may need.

7. On the day

• The meeting point and start time are in your booking confirmation. Please arrive a few minutes early.
• If you are running late, call or message us. We can wait up to 15 minutes. After that the tour starts, and a missed tour counts as a no-show.
• The tour includes about 2.5–3 km of walking at a relaxed pace, partly on cobblestones. Wear comfortable shoes and dress for the weather.
• The route and stops may change at short notice, for example if a vendor is unexpectedly closed. If that happens, we replace the stop with an equivalent one.
• Please look after your personal belongings during the tour.
• We may ask a guest to leave the tour, without a refund, if their behaviour puts others at risk or seriously disturbs the group.

8. If you cancel

• 14 or more days before the tour: free of charge, full refund.
• 7–13 days before the tour: a 50% cancellation fee applies.
• Less than 7 days before the tour, or no-show: a 100% cancellation fee applies.

To cancel, use the link in your confirmation email or email us. Refunds are made to the original payment method within 14 days. If you would rather move to another date, just ask and we will do our best to help.

Statutory right of withdrawal: our tours are leisure services provided on a specific date. For this reason, the 14-day right of withdrawal for contracts concluded at a distance does not apply (Article 38(1)(12) of the Polish Consumer Rights Act and Article 16(l) of Directive 2011/83/EU). The cancellation policy above applies instead.

9. If we cancel or change your tour

• We go in all weather. If the weather is truly extreme, your guide falls ill, or something else beyond our control happens, we will contact you as soon as possible. You can then choose between another date and a full refund.
• Tours run with a minimum of 2 guests. If fewer guests have booked, we may cancel the tour at least 48 hours before it starts. You can then choose between another date and a full refund.

10. Private tours

For private tours, we agree the date, price and details with you by email. These terms apply unless we agree otherwise in writing.

11. Gift vouchers

• A gift voucher is for a set number of places (adults and/or children) on our food tour. You choose the number of places when you buy it.
• Vouchers are valid for 12 months from the date of purchase. The expiry date is shown on the voucher.
• To use a voucher, book a date through our website and enter the voucher code. Dates are subject to availability, so we recommend booking early.
• The voucher covers the places it was bought for, even if our prices go up in the meantime.
• Vouchers cannot be refunded or exchanged for cash, but you are welcome to pass them on to someone else.
• If we cancel a tour booked with a voucher (see section 9), we will move your booking to another date of your choice.
• Christmas offer 2026: 10% off gift vouchers bought between 19 October and 31 December 2026.

12. Photos

We sometimes take photos during the tour, for example a group photo, and may share them on our website and social media. We will always ask the group first, and you can say no at any time. If you change your mind later, email us and we will remove photos of you. More details are in our Privacy Policy.

13. Complaints

If something was not right, please tell us at hello@streetfoxfoodtours.com. Describe what happened and include your booking details. We will reply within 14 days.

If you are a consumer, you can also get free help from a municipal or district consumer ombudsman (rzecznik konsumentów) or the Provincial Inspectorate of Trade Inspection. More information is available at uokik.gov.pl.

14. Law and your rights

These terms are governed by Polish law. If you are a consumer living in another country, you also keep the protection of the mandatory consumer laws of your country. Nothing in these terms limits your rights as a consumer under applicable law.

15. Changes to these terms

We may update these terms from time to time. The version published on our website when you made your booking applies to your booking.

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